Membership Terms | Annual Membership

V.I.ME. and V.I.ME. PLUS Membership Plans 

Membership fees of either $350 (V.I.ME.) or $500 (V.I.ME. PLUS) plus any applicable taxes will be due on the day of signup and V.I.ME. Membership Benefits will remain in effect for one year from that date. 

V.I.ME. Membership Benefits include one free 50-minute Signature Swedish Massage or a 50-minute Signature Custom Facial (no substitutions), a 20% discount on all full-priced ME SPA services (excluding series & packages) and a 20% discount on all retail products (some exclusions may apply).

V.I.ME. PLUS Membership Benefits include one free 80-minute Signature Swedish Massage or a 80-minute Signature Custom Facial (no substitutions), a 20% discount on all full-priced ME SPA services for a Member plus one guest (excluding series & packages) and a 20% discount on all retail products.

V.I.ME. Plus Member must be present and receive a service in order to share a discount with a guest. 

V.I.ME. Membership discounts cannot be combined with other promotions. 

V.I.ME. Memberships must be purchased with a valid credit/debit card only. No other form of payment is accepted. V.I.ME.Memberships cannot be paid using a gift card. V.I.ME. 

Memberships are nonrefundable and nontransferable.

Appointments and Late Policy

Our standard 24-hour cancellation policy applies to all V.I.ME. Members (48-hour for groups). If a V.I.ME. Member misses, cancels, or changes appointments booked outside of this designated time, 50% of the total services will be charged. V.I.ME. Members will forfeit their one free service if V.I.ME. Members miss, cancel or change this appointment outside the designated time. Late arrivals may result in a shortened appointment or rescheduling (charges may apply). To cancel or change an appointment, a V.I.ME. Member must call the spa directly.

Use of Data

By becoming a V.I.ME Member, you authorize ME SPA to collect information about your registration and your account activity, which may include, without limitation, the services purchased, promotions redeemed, participating ME SPA Locations visited, or any other information related to any transactions connected with your V.I.ME. Membership. You authorize ME SPA to monitor your V.I.ME. Membership account activity. ME SPA has the right to take any necessary legal action based on fraud, abuse, or suspicious activity in connection with your account or any of your activities relating to your V.I.M.E. Membership, and you agree to cooperate with any such action or investigation. If you are engaged in any improper activity, you may be liable for monetary losses, including litigation and/or arbitration costs and damages.

Electronic Communications

Except as otherwise required by law, you acknowledge and agree that we may provide any notice permitted or required under these V.I.ME. Membership Terms via mail, email, posting on our website, SMS, in-app or push notification, or any other reasonable means. By becoming a V.I.ME. Member, you acknowledge and agree that we may communicate with you regarding your V.I.ME. Membership electronically. These communications will include notices about your account (e.g., change in payment amounts, confirmation emails, and other transactional information) and are part of your relationship with ME SPA. Such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by us. You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy.

Notice for California Users. Under California Code Section 1789.3, California users of the online services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, CA 95814 or by telephone at (916) 445-1254 or (800) 952-5210.

Wireless Carrier Charges and Fees

You are responsible for any fees or other charges that your wireless carrier may charge for any related data or message services as a result of your use of your V.I.M.E. Membership.

ME SPA’S Right to Change/Modify/Cancel

ME SPA may, with or without notice, cancel, modify, restrict, waive or terminate in its sole discretion any of the V.I.ME. Membership Terms. We may provide notice to you of such changes or any suspension or modification to the extent required by applicable U.S. law. Subject to this notification, your continued participation in the V.I.ME. Membership constitutes your acceptance of any changes to the V.I.ME. Membership Terms. ME SPA reserves the right, at our sole discretion, to create limits on the use of your V.I.ME. Membership including, without limitation, additional registration or verification requirements or geographic restrictions, changes to available benefits, at any time and without notice. You are responsible for remaining knowledgeable of any changes that ME SPA makes to V.I.ME. Membership Terms. The most current version of these V.I.ME. Membership Terms will be available here on the website and will supersede all previous versions of these V.I.ME. Membership Terms. 

Intellectual Property

You acknowledge and agree that ME SPA and/or its licensors, affiliates, partners, agents, and successors own all legal right, title, and interest in and to ME SPA and its V.I.M.E. Memberships, including any and all intellectual property rights that exist therein. 

Program Responsibility 

These V.I.ME. Membership Terms set forth all the terms of the V.I.M.E. Membership. ME SPA has no other obligations with respect to the V.I.M.E.Membership beyond those in these V.I.M.E. Membership Terms. ME SPA makes no guarantees, warranties or representations of any kind concerning the V.I.M.E. Membership. 

Program Void

These V.I.M.E. Membership Terms are void where prohibited by federal, state, or local law or regulations. 

Indemnification and As-Is and No Warranties Disclaimer

You agree to indemnify, defend and hold harmless ME SPA and their subsidiaries and other affiliates, and its and their directors, officers, owners, agents, co-branders or other partners, employees, information providers, licensors, licensees, consultants, contractors and other applicable third parties (collectively “Indemnified Parties”) from and against any and all claims, demands, causes of action, debt or liability, including without limitation attorney’s fees and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from:

1. your V.I.M.E. Membership, and/or any other service provided in the V.I.M.E. Membership;

2. any breach or non-compliance by you of any of these V.I.M.E.Membership Terms;

3. your actions or omissions; or

4. your negligence or violation or alleged violation of any applicable law, regulations, or any rights of a third party.

Disclaimer. THE V.I.M.E. MEMBERSHIP AND ITS SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  YOUR V.I.ME. MEMBERSHIP AND YOUR PARTICIPATION IN ANY ME SPA SERVICES ARE AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR INJURY RESULTING FROM THEIR USE.

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ME SPA OR ANY OF ITS CONTRACTORS, EMPLOYEES, PROVIDERS, FRANCHISEES, OR ANY OF EACH OF THEIR AFFILIATES AND SUBSIDIARIES, BE LIABLE FOR ANY DAMAGES OR INJURY ARISING OUT OF THE USE OF OR INABILITY TO USE THE V.I.M.E. MEMBERSHIP OR OTHER SERVICES RECEIVED AT ME SPA, INCLUDING, BUT NOT LIMITED TO, ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH ANY CLAIM IS BASED.  IN ANY CASE, THE LIABILITY OF ME SPA OR ANY OF THE OTHER PERSONS OR ENTITIES DESCRIBED IN THE PRECEDING SENTENCE ARISING OUT OF THE USE OF OR INABILITY TO USE YOUR V.I.M.E. MEMBERSHIP, THE V.I.M.E. MEMBERSHIP SHALL NOT EXCEED THE SUM OF THE FEES PAID BY YOU FOR YOUR V.I.M.E.  MEMBERSHIP.

Choice of Law

These V.I.M.E. Membership Terms are governed by and construed in accordance with the laws of the State of California, excluding that body of laws pertaining to conflict of laws. 

DISPUTE RESOLUTION; MANDATORY BINDING ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF DISPUTES THROUGH INDIVIDUAL ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS MORE INFORMAL THAN A LAWSUIT IN COURT, USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY, AND DISCOVERY IS MORE LIMITED. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THESE V.I.M.E. MEMBERSHIP TERMS.

YOU HAVE THE RIGHT TO OPT OUT OF THIS DISPUTE RESOLUTION PROVISION (EXCEPT JURY TRIAL AND CLASS ACTION WAIVER) WITHIN THIRTY (30) DAYS OF ACCEPTANCE OF THESE V.I.M.E. MEMBERSHIP TERMS. OTHERWISE, YOU WILL BE BOUND TO SETTLE ANY DISPUTES YOU MAY HAVE WITH ME SPA THROUGH THE FOLLOWING DISPUTE RESOLUTION PROCEDURES.

YOU AND ME SPA AGREE TO ARBITRATE – RATHER THAN LITIGATE IN COURT – any and all claims or disputes between us (including any parents, subsidiaries, affiliates, officers, directors, employees, or agents of ME SPA) that are connected to, arise out of, or in any way relate to these V.I.M.E. MEMBERSHIP TERMS. Notwithstanding this agreement to arbitrate, you and ME SPA may bring appropriate claims against each other in small claims court, if the claims fall within the small claims court's jurisdiction, or before the Federal Communications Commission, the relevant state public utilities commission, or any other federal, state, or local government agency authorized by law to hear the claims.

Opt Out: You may opt out of this dispute resolution provision (except for the jury trial and class action waiver contained below) by notifying ME SPA in writing of that intent within thirty (30) days after acceptance of these V.I.M.E. Membership Terms by sending a letter stating that you are opting out of this dispute resolution provision to ME SPA via U.S. mail to 3343 ½ Motor Ave, Los Angeles, CA 90034. Exercising this right, should you choose to do so, will not affect any of the terms of your agreement with ME SPA. If you opt out of the dispute resolution provision, that opt out will remain in effect if ME SPA modifies this section in the future.

Class Action Waiver: You and ME SPA agree that all claims or disputes between you and ME SPA will be arbitrated (or litigated if you have opted out of arbitration) individually, and that there will be no class, representative, or consolidated actions in arbitration. If you or ME SPA brings a claim in small claims court, the class action waiver will apply, and neither of us can bring a claim on a class or representative basis. Furthermore, neither you nor ME SPA may participate in a class or representative action as a class Member if the class action asserts claims that would fall within the scope of this arbitration agreement if they were directly asserted by you or ME SPA. Both parties agree that this class action waiver is an essential part of these V.I.M.E. Membership Terms.

Arbitrator Authority: The arbitration between you and ME SPA will be binding. In arbitration, there is no judge and no jury. Instead, our disputes will be resolved by an arbitrator, whose authority is governed by these V.I.M.E. Membership Terms. You and ME SPA agree that an arbitrator may only award such relief as a court of competent jurisdiction could award, limited to the same extent as a court would limit relief pursuant to these V.I.ME. Membership Terms. An arbitrator may award attorneys’ fees and costs if a court would be authorized to do so, and may issue injunctive or declaratory relief if that relief is required or authorized by the applicable law, but that injunctive or declaratory relief may not extend beyond you and your dealings with ME SPA. Review of arbitration decisions in the courts is very limited.

Arbitration Procedures: You and ME SPA agree that these V.I.M.E. Membership Terms affect interstate commerce and that the Federal Arbitration Act applies. All arbitrations shall be conducted by the American Arbitration Association ("AAA"). The AAA's rules are available on its website at www.adr.org or by calling 1-800-778-7879. If the claim asserted in arbitration is for less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes will apply. If the claim asserted is for $75,000 or more, the Commercial Arbitration Rules will apply. If there is a conflict between the AAA's rules and this dispute resolution agreement, this dispute resolution agreement shall control. To initiate arbitration, you must send a letter requesting arbitration and describing your claims to ME SPA via U.S. mail to 3343 ½ Motor Ave, Los Angeles, CA 90034. You must also comply with the AAA's rules regarding initiation of arbitration. You will be responsible for your own attorneys’ fees and costs. The arbitration will be held in Los Angeles, California or Phoenix, Arizona, as agreed to by the parties.

Jury Trial Waiver: If for any reason this arbitration agreement is found to be unenforceable, or if you opt out of this dispute resolution agreement, you and ME SPA expressly and knowingly WAIVE THE RIGHT TO TRIAL BY JURY. This means that a judge rather than a jury will decide disputes between you and ME SPA if, for any reason, the arbitration agreement is not enforced.

Survival: This Section survives the termination of these V.I.M.E. Membership Terms. If you bring a claim against ME SPA after termination of these V.I.M.E. Membership Terms that are based in whole or in part on events, acts or omissions that occurred while you were an ME SPA customer, this dispute resolution provision shall apply.

Assignment

You may not sell, assign or transfer any Service or other benefit you receive, any other aspect of your V.I.M.E. Membership, or any of your rights or obligations under these V.I.M.E.Membership Terms, whether by operation of law or otherwise. ME SPA may sell, transfer, or assign your V.I.M.E. Membership or these V.I.M.E. Membership Terms without notice to you. If ME SPA makes such an assignment, the sole responsibility for the matters assigned, including any obligations to you, will lie with the party to which we make the assignment, and ME SPA will be released from any responsibilities or obligations.

Severability

If any provision of these V.I.M.E. Membership Terms are held illegal or unenforceable in a legal proceeding, such provision shall be severed and shall be inoperative, and the remainder of these V.I.M.E. Membership Terms shall remain operative and binding on you and ME SPA.

No Waiver

Any failure by ME SPA, either in the past or future, to insist upon strict adherence to any term of these V.I.M.E. Membership Terms shall not be considered a waiver of our rights or deprive us of our rights thereafter to insist upon strict adherence to that term any other term of these V.I.M.E. Membership Terms.

Entire Agreement and Statement of Non-Reliance

These V.I.M.E. Membership Terms together with any other terms and conditions, policies or agreements referenced herein, constitutes the entire agreement between the parties concerning the subject matter hereof. You expressly acknowledge and agree that you are not entitled to rely upon, and have not relied upon, any representation or warranty by ME SPA that is not expressly stated in these V.I.M.E.Membership Terms.